Last Updated: September 2026
At BQA Certification, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, bqacertification.com, or use our certification, registration, consultancy, and compliance-related services.
1. Information We Collect
Depending on how you interact with our website and services, we may collect the following information:
Personal Information
- Full name
- Mobile/telephone number
- Email address
- Company or business name
- Business address
- City and state
- Details about your business or products
- Certification or registration requirements
- Information provided through enquiry forms
- Documents and information required for providing the requested service
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring website or source
- Date and time of website visits
- General website usage information
2. How We Collect Information
We may collect information when you:
- Submit a contact or enquiry form.
- Request a callback or consultation.
- Contact us by phone, email, WhatsApp, or other communication channels.
- Request information about our services.
- Engage us for certification, registration, or compliance services.
- Submit documents for processing.
- Visit or interact with our website.
- Communicate with our team regarding your service requirements.
3. How We Use Your Information
We may use the information collected to:
- Respond to your enquiries and requests.
- Contact you regarding the services you have requested.
- Provide certification, registration, compliance, and consultancy services.
- Prepare and process applications and documentation.
- Communicate with relevant authorities, certification bodies, laboratories, or service providers where required.
- Provide quotations and service information.
- Schedule consultations, inspections, or other service-related activities.
- Improve our website and services.
- Understand website usage and visitor behaviour.
- Send service-related communications.
- Send promotional or marketing communications where permitted by applicable law.
- Prevent fraud, misuse, or unauthorized activity.
- Comply with applicable legal and regulatory requirements.
4. Legal Basis for Processing
We process personal information only where there is a legitimate reason to do so, including:
- Providing services requested by you.
- Responding to your enquiries.
- Obtaining your consent where required.
- Fulfilling contractual or service-related obligations.
- Complying with legal or regulatory requirements.
- Protecting our legitimate business interests, where permitted by applicable law.
5. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share relevant information with trusted third parties where reasonably necessary to provide our services or comply with legal obligations. These may include:
- Government departments and regulatory authorities.
- Certification bodies.
- Testing laboratories.
- Professional consultants or service providers.
- Technology, hosting, analytics, or communication service providers.
- Legal, accounting, or professional advisers.
- Law enforcement or other authorities where legally required.
We only share information that is reasonably necessary for the relevant purpose.
6. Client Documents and Confidential Information
Some of our services may require clients to provide business documents, identity information, product information, technical documents, financial information, or other supporting records.
We use such information for the purpose for which it has been provided, including preparing applications, documentation, certification, registration, compliance, verification, or related consultancy services.
We take reasonable steps to protect client information from unauthorized access, disclosure, alteration, or misuse.
However, clients should understand that no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and measure website performance.
Cookies may be used for:
- Website functionality.
- Analytics and performance measurement.
- Understanding how visitors use our website.
- Improving user experience.
- Marketing and advertising, where applicable.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
8. Analytics and Advertising Services
We may use third-party analytics, advertising, or marketing technologies to understand website traffic, measure campaigns, and improve our services.
These third-party services may collect information such as device information, IP address, browsing activity, or interaction with advertisements, subject to their own privacy policies and applicable laws.
Examples may include analytics or advertising platforms such as Google or Meta where implemented on our website.
9. Marketing Communications
If you provide your contact details through our website or other communication channels, we may contact you regarding:
- Your enquiry.
- Requested services.
- Service updates.
- Quotations.
- Follow-ups.
- Related products or services.
- Promotional offers, where permitted by applicable law.
You may request that we stop sending promotional communications at any time by contacting us or using the applicable unsubscribe mechanism.
Please note that even after opting out of promotional communications, we may continue sending essential service-related or transactional communications where necessary.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, complying with legal requirements, and protecting our legal rights.
The retention period may vary depending on the type of information and the nature of the service.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
11. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or data storage system is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.
12. Third-Party Websites
Our website may contain links to third-party websites, government portals, certification bodies, payment services, social media platforms, or other external websites.
BQA Certification is not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with your personal information.
13. Children’s Privacy
Our website and services are intended for businesses, professionals, and individuals who are legally capable of using the relevant services.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
14. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, which may include:
- Requesting information about the personal data we hold about you.
- Requesting correction of inaccurate or incomplete information.
- Requesting deletion of information where legally applicable.
- Withdrawing consent where processing is based on consent.
- Requesting restriction of certain processing activities where applicable.
- Opting out of promotional communications.
- Raising a concern or complaint regarding the handling of your personal information.
Requests may be submitted using the contact details provided below.
We may need to verify your identity before processing certain requests.
15. Changes to Personal Information
If the information you have provided to us changes or you believe that any information we hold about you is inaccurate, you may contact us and request an appropriate correction.
16. Data Transfers
Depending on the service providers, technologies, or systems used by us, your information may be processed or stored on systems located in India or other jurisdictions.
Where required by applicable law, we will take appropriate measures for the lawful handling and transfer of personal information.
17. Third-Party Service Providers
We may use third-party providers for services such as:
- Website hosting
- Website analytics
- Communication
- Email services
- Marketing and advertising
- Payment processing
- Document processing
- Technical support
These providers may process information on our behalf and may be subject to their own terms and privacy policies.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
Any updated Privacy Policy will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically to remain informed about how we handle personal information.
19. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
BQA Certification
Phone: +91 96548 58268
Email: infobqa03@gmail.com
Website: bqacertification.com
We will make reasonable efforts to respond to privacy-related requests within a reasonable timeframe and in accordance with applicable law.